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Assessing the Socio-economic, Technological, and Political Impact of ICT Tools for Migrant Integration

par Passani, Antonella;De Rosa, Simona;Trino, Noemi ;Forlenza, Daria;Agnelli, Paolo
Référence Information and Communications Technology in Support of Migration, Springer, page (347-365)
Publication Publié, 2022-06-02

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Résumé :

Sociotechnical solutions and, more generally, ICT tools can support migrants and refugees’ integration in many ways; they can also help local actors in providing more efficient services to them. This chapter describes the impact assessment framework developed for mapping the potential impacts of sociotechnical solutions such as the one developed within the REBUILD project. Using ad hoc dimensions and subdimensions, the framework considers impact on migrants and refugees; public administrations and other actors acting as local service providers; citizens; and the whole society.Societal, economic, technological and political impact areas are considered. Each dimension is articulated in several subdimensions which include impact on education and human capital; impact on health; impact on social capital; impact on employment and economic empowerment; impact on service efficiency; impact on digitalisation and technology usage; and impact on trust in local institutions and impact on policies. The proposed framework follows a mixed method – quali-quantitative approach – that can be used in a modular way to adapt to the specificities of different sociotechnical tools and local conditions.