Travail de recherche/Working paper
| Titre: |
|
| Auteur: | Schwab, Pierre-Nicolas |
| Statut de publication: | Publié, 2015-02-10 |
| series: | Working Papers CEB, 15-005 |
| Sujet CREF: | Economie |
| Sujet JEL: | Marketing |
| Volumes/pages: | 47 p. |
| Mots-clés: | complaint-handling |
| online | |
| double-deviation | |
| perceived justice | |
| Langue: | Anglais |
| Identificateurs: | RePEc:sol:wpaper:2013/192612 |
