par Clement, Jessica;Esposito, Giovanni 
;Crutzen, Nathalie
Référence EGOS 2021: Organizing for an Inclusive Society (08-07-2021 to 10-07-2021)
Publication Non publié, 2021
;Crutzen, NathalieRéférence EGOS 2021: Organizing for an Inclusive Society (08-07-2021 to 10-07-2021)
Publication Non publié, 2021
Communication à un colloque
| Résumé : | This paper aims to understand how technology enables the resilience of local governments and supports the continuation of public services during moments of crisis or exogenous shocks, specifically focusing on the Covid-19 pandemic. We adopt strategic public management literature and follow a contingency approach to frame how local administrations responded to the Covid-19 crisis. Through survey responses from local administrations in Wallonia, Belgium, we consider how varied contexts led to different strategic pathways. We highlight the role of digital solutions that supported resilience across the different pathways, paying attention to solutions affecting public services going beyond the Covid-19 crisis. |
