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Creaming practices at the frontline of welfare-to-work policies: An exploration of social workers’ autonomy in a social assistance organisation in Belgium

par Duhant, Valentine
Référence International Conference on Public Policy (3: 28-30 juin 2017: Singapour)
Publication Non publié, s.d.

Communication à un colloque

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Résumé :

This paper aims at assessing the extent of creaming practices in services in charge of socio-professional integration of recipients in a social assistance agency in Belgium. Results draw upon an ethnographical study combining observation, semi-structured interviews and recipients’ files analysis. Relying on a street-level bureaucracy perspective, this paper focuses on written reports to understand how workers justify referrals to the service in charge of recipients’ socio-professional integration on the one hand, and to the various measures proposed by those services on the other. Those measures prove to be invested with multiple meanings and creaming appears to be a multi-dimensional process diluted along various evaluations.