Article révisé par les pairs
| Résumé : | An in-depth essay on quality control is presented. After a brief history of industry's concern with quality control, a concern more widespread and developed in Japan and the USA than in Western Europe where quality control programs are still in an experimental stage, the various criteria involved are listed: absolute criteria; functional criteria; availability criteria (reliability); sensorial criteria. Quality control management involves a number of distinct steps starting with a definition of terms and establishing outcome criteria. Secondly it involves defining the resources required, the structure items, while a third step is concerned with the definition of processes of resource utilisation (process items). The author discusses a quality control program in considerable detail and an extensive 96 item bibliography is appended. |
