Influence of the Communication Channel on the Forms of Impoliteness in Company-Customer Interactions
Travail de recherche/Working paper
| Titre: |
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| Auteur: | Schwab, Pierre-Nicolas; Rosier, Laurence |
| Statut de publication: | Publié, 2015-05-15 |
| series: | Working Papers CEB, 15-019 |
| Sujet CREF: | Economie |
| Volumes/pages: | 30 p. |
| Mots-clés: | impoliteness |
| dysfunctional behaviour | |
| complaints | |
| Computer-mediated communication | |
| Langue: | Anglais |
| Identificateurs: | RePEc:sol:wpaper:2013/199719 |
