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Observatory of students’ uses of computer-based tools

par Van Der Linden, Jan ;Van De Leemput, Cécile
Référence Psychologie française, 60, 2, page (145-157)
Publication Publié, 2015

Article révisé par les pairs

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Résumé :

Nowadays, more and more universities are choosing to use tech-nological platforms to administer educational processes and tofacilitate the administrative tasks that students have to fulfill. How-ever, these changes have consequences and can generate numerousdifficulties with implementation as well as student resistance. At aBelgian university that confronted such problems, an observatory ofstudents’ uses of computer-based tools was created. This observa-tory has multiple missions: to characterize actual students’ use of alearning management system, to identify satisfaction factors, and toprovide recommendations in order to improve the user experience.To achieve these missions and to be consistent with the currentresearch in the field of technology acceptance, several methodolo-gies (focus groups, usability tests, and online surveys) are used.In this article, special attention is given to users’ characteristicswith regard to information and communication technology (ICT)usage and to the technology acceptance model proposed by Wixomand Todd (2005). This model is particularly relevant in the case ofan observatory studying learning management systems, satisfac-tion, and technology acceptance. Indeed, it combines two majorapproaches of technology use: the satisfaction approach and socialacceptance of technology approach. Moreover, it has the ICTdepartments control and the information that other university departments have released on the system.The results showed that the students mentioned having good competence in the use of ICT tools and that the usability difficulties they encountered and dissatisfactions they expressed can be attributed primarily to the system used and secondarily to the information presented on thissystem. Both factors negatively influence the intention of using the system. More precisely, regression analysis indicated that reliability, flex-ibility, integration, aesthetics, and available features influence the perceived system quality, while completeness, accuracy, relevance, comprehensibility, and currency of the information presented on the system influence the perceived information quality. The creation of such an observatory allows one to simultaneously study users’ acceptance and satisfaction, to differentiate the impact of personal andtechnical factors, and to consider the evaluation processes of technological usage at the university.

Les universités recourent de plus en plus souvent à des plateformes technologiques afin d’administrer les processus éducatifs etfaciliter les tâches administratives des étudiants. Cependant, ces changements sont conséquents et engendrent souvent de nombreuses difficultés d’implémentation. C’est dans ce cadre qu’un observatoire des usages technologiques étudiants a été créé. Cet observatoire a pour missions de déterminer l’usage effectif des technologies, des étudiants, d’identifier les facteurs de satisfaction et de fournir des recommandations à l’université. Pour arriver à ces fins, plusieurs méthodologies (groupes de discussion, tests d’utilisabilité, questionnaires) sont utilisées. Les résultats montrent que les difficultés et insatisfactions dues au système utilisé et aux informations présentes sur ce système influencent négativement l’acceptation du système. La création d’un tel observatoire permet tout à la fois d’étudier l’acceptation et la satisfaction des utilisateurs, de différencier l’impact des facteurs personnels et techniques, ainsi que de s’interroger sur les processus d’évaluation des outils lors de leur implémentation.