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Managing electronic records across organizational boundaries: the experience of the Belgian federal government in automating investigation processes

par Maroye, Laurence ;Van Hooland, Seth ;Aranguren Celorrio, Fiona ACF;Soyez, Sébastien;Losdyck, Bénédicte;Van Reck, Odile;De Terwangne, C.
Référence Records management journal, 27, 1
Publication Publié, 2017-02-07

Article révisé par les pairs

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Résumé :

Purpose: The purpose of this article is to critically examine the reasons behind the relatively poor level of implementation of e-services. To this end, records management procedures in a particular Belgian federal administration — the Belgian Federal Public Service (FPS) Employment, Labor and Social Dialogue — will be studied. Based on this concrete and relevant case study, the authors examine how cross-organizational differences in terms of implementation speed of digital workflows can hinder the development of innovative e-services. By doing so, the authors raise relevant questions about the efficacy of digital workflows and work processes. The impact on the consultation and exchange of government records amongpublic services and towards citizens will be examined as well.