Article révisé par les pairs
Résumé : Purpose - Studies have increasingly focused the attention on the links between perceptions of corporate social responsibility (CSR) and employees’ attitudes. However, a majority of studies do concentrate on internal CSR impact. This study has two objectives. First, it investigates the impact of CSR’s various dimensions on organizational commitment and job satisfaction. Second, it examines the moderating role of employee expectations in this relationship. Design/methodology/approach - A field study based on data from 621 workers. The constructs were measured by validated self-report questionnaires. Findings - The results show that ethical and legal internal and external practices significantly influence the affective organizational commitment. The results also indicate that job satisfaction is positively influenced by internal and external ethico-legal practices as well as by philanthropic practices. Nonetheless, the role of expectation as moderator could not be demonstrated. This matter is discussed in the section dedicated to the limitations of the study.Originality/value - The originality of the contribution is undoubtedly to have integrated the concept of citizen-worker in this research on corporate social responsibility.